Terms Of Service

Terms & Conditions

Welcome to Heli.

These Terms & Conditions govern your use of the Heli website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our website or purchasing from Heli.

1. About Heli

Heli is a home décor brand offering thoughtfully selected and designed products for your living spaces.

Throughout these Terms & Conditions, the words “Heli”, “we”, “us” and “our” refer to Heli, while “you” and “customer” refer to the person accessing the website or placing an order.

2. Using Our Website

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of Heli or any third party.

You must not:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Copy, reproduce or commercially exploit our website content without permission.
Introduce malicious software or other harmful material.
Interfere with the normal operation or security of the website.

3. Product Information

We make every effort to ensure that product photographs, descriptions, dimensions, colours and other information displayed on our website are accurate.

However, slight differences may occur due to:

Screen and display settings.
Lighting and photography conditions.
Natural variations in materials.
Handcrafted or individually finished products.

Such variations, where reasonable, are not considered product defects.

We encourage customers to carefully review the product description, dimensions and photographs before placing an order.

4. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable after your purchase, we will contact you and provide an appropriate resolution, which may include an alternative product, credit note or refund where applicable.

5. Pricing

Product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate. In the unlikely event of an incorrect price being displayed due to a technical or human error, Heli reserves the right to cancel the affected order and provide an appropriate resolution.

Any applicable shipping charges, taxes or other charges will be displayed during the purchase process where applicable.

6. Orders & Payments

An order placed through our website constitutes a request to purchase the selected products.

Order confirmation does not necessarily guarantee fulfilment if the product is unavailable or if an error has occurred in pricing, product information or payment processing.

Payments are processed through the payment methods and payment partners made available on our website.

You agree to provide accurate billing, shipping and contact information when placing an order.

7. Cancellations, Returns & Replacements

Our cancellation, return and replacement terms are governed by our Refund & Replacement Policy.

Customers are encouraged to review that policy before placing an order.

8. Shipping & Delivery

Our shipping and delivery terms are described in our Shipping Policy.

Delivery timelines provided on the website are estimates and may be affected by circumstances outside Heli's control.

9. Intellectual Property

All content appearing on the Heli website, including but not limited to:

Logos and brand identity
Product photographs
Graphics
Illustrations
Product descriptions
Website design
Text and other creative content

is owned by or licensed to Heli unless otherwise stated.

You may not reproduce, modify, distribute, publish or commercially use our content without prior written permission.

10. User-Submitted Content

If you voluntarily submit reviews, photographs, feedback, testimonials or other content to Heli, you grant Heli permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.

You are responsible for ensuring that any content you submit does not violate the rights of another person or entity.

11. Third-Party Services

Our website may use third-party services, including payment gateways, shipping providers, analytics services, advertising platforms and other technology providers.

Your use of such services may also be subject to their respective terms and policies.

Heli is not responsible for the independent practices, availability or policies of third-party service providers.

12. Limitation of Liability

Heli will take reasonable care in providing products and operating the website.

However, to the extent permitted by applicable law, Heli will not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by logistics providers, technical failures, natural events or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to limit any rights or protections that cannot legally be excluded under applicable law.