Shipping Policy

At Heli, we carefully pack every order so that your home décor reaches you safely and in the same condition in which it left us.

Order Processing

Once your order is placed and payment is successfully received, we begin preparing it for dispatch.

Orders are generally processed and dispatched within 2–5 business days. Orders containing made-to-order or specially prepared products may require additional time. If there is any significant delay, we will try our best to keep you informed.

Please note that business days do not include Sundays or public holidays.

Shipping & Delivery

We currently offer shipping across India.

Once your order has been dispatched, you will receive the available tracking details through the contact information provided at the time of purchase.

Delivery timelines may vary depending on your location, courier availability, weather conditions, holidays and other circumstances beyond our control. While we work with our logistics partners to ensure timely delivery, delivery timelines are estimates and cannot be guaranteed.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Heli may offer free shipping or promotional shipping offers. Any such offer will be subject to the terms specified during the promotion.

Incorrect or Incomplete Address

Please make sure that your shipping address, phone number and other delivery details are accurate before placing your order.

Heli will not be responsible for delays, failed deliveries or additional shipping costs resulting from an incorrect, incomplete or inaccessible address or incorrect contact information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts or the recipient being unavailable, additional shipping charges may apply if the order needs to be shipped again.

Delayed or Lost Shipments

Once an order has been handed over to the courier partner, delivery is managed by the respective logistics provider.

In case of an unusual delay, please contact us and we will assist you in following up with the courier partner.

If a shipment is confirmed as lost in transit, Heli will work with the logistics partner to resolve the issue and, where appropriate, arrange a replacement or another suitable resolution.

Damaged Package on Delivery

We take care to package our products securely. However, if your package appears visibly damaged at the time of delivery, we recommend taking photographs or a video of the package before opening it.

If the product inside is damaged, please contact us within 48 hours of delivery in accordance with our Refund & Replacement Policy.

For more information, please refer to our Refund & Replacement Policy.